Monday, November 27, 2023

Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics

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CRM

The future of CX is predictive and proactive

Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics -
In this article, I am going to explain why too much attention is spent by Customer Experience (CX) professionals on measuring the past, when...

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